Gaya APA

Gulycz, S, B, &, M. (2006). PERFORMANCE DRIVEN CRM: HOW TO MAKE YOUR CUSTOMER RELATIONSHIP MANAGEMENT VISION A REALITY . : John Wiley & Sons.

Gaya MLA

Gulycz, Stanley, Brown, &, Moosha. "PERFORMANCE DRIVEN CRM: HOW TO MAKE YOUR CUSTOMER RELATIONSHIP MANAGEMENT VISION A REALITY". : John Wiley & Sons, 2006. Text.