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    • Gaya APA

    Shayan, M, E, S, S, E. (2020). Factors Impacting Customer Relationship Performance in Social CRM . : GRIN Verlag.

    Gaya MLA

    Shayan, Mostafa, Esmaeili, Shayan;, Sahar, Esmaeili. "Factors Impacting Customer Relationship Performance in Social CRM". : GRIN Verlag, 2020. Text.