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    • Citizen Relationship Management | Universitas Islam Bunga Bangsa Cirebon This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary li..."> This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary li..."/>
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    Citizen Relationship Management

    This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.

    Ketersediaan
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    Belum memasukkan lokasi Belum memasukkan lokasi
    30309
    Tersedia
    Informasi Detail
    Judul Seri
    -
    No. Panggil
    30309
    Penerbit
    : Peter Lang.,
    Deskripsi Fisik
    268
    Bahasa
    ISBN/ISSN
    9783631578445
    Klasifikasi
    -
    Tipe Isi
    -
    Tipe Media
    -
    Tipe Pembawa
    -
    Edisi
    -
    Subjek
    A Study of CRM in Government
    Info Detail Spesifik
    -
    Pernyataan Tanggungjawab
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    Tidak tersedia versi lain

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