Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised..."> Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised..."/>
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Beyond Total Quality Management

Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

Ketersediaan
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35201
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
35201
Penerbit
: McGraw-Hill/Irwin.,
Deskripsi Fisik
864
Bahasa
ISBN/ISSN
-
Klasifikasi
-
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
Toward the Emerging Paradigm
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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