Gaya APA

Urd, D, H, B, C, B, M, B, H, B. (). Total Quality Management: For Anna University . : Pearson Education India.

Gaya MLA

Urd, Dale, H., Besterfield;, Carol, Besterfield-Michna;, Mary, Besterfield-Sacre;Glen, H., Besterfield;Hemant. "Total Quality Management: For Anna University". : Pearson Education India, . Text.