Gaya APA

U, D, H, B, C, B, G, H, B, M, B, H. (). Total Quality Management Revised Edition: For Anna University, 3/e . : Pearson Education India.

Gaya MLA

U, Dale, H., Besterfield;, Carol, Besterfield-Michna;, Glen, H., Besterfield;, Mary, Besterfield-Sacre;, Hemant. "Total Quality Management Revised Edition: For Anna University, 3/e". : Pearson Education India, . Text.