Gaya APA

R, D, H, B, C, B, G, H, B, M, B, H, U. (). Total Quality Management (TQM) 5e by Pearson . : Pearson Education India.

Gaya MLA

R, Dale, H., Besterfield;, Carol, Besterfield;, Glen, H., Besterfield;, Mary, Besterfield;, Hemant, Urdhwareshe;. "Total Quality Management (TQM) 5e by Pearson". : Pearson Education India, . Text.