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Ditemukan 8844 dari pencarian Anda melalui kata kunci: callnumber=3
PERFORMANCE DRIVEN CRM: HOW TO MAKE YOUR CUSTOMER RELATIONSHIP MANAGEMENT VIS…
Market_Desc: · Senior Managers and Upper and Mid-Level Managers in marketing, relationship marketing, and customer care Special Features: · Case studies and best practice examples from PwC's global CRM practice--including FedEx, NEC, and Sears· Includes questionnaires, assessment tools, exercises, and action plans· Measurement tools are applicab…
- Edisi
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- ISBN/ISSN
- 9788126510108
- Deskripsi Fisik
- 300
- Judul Seri
- -
- No. Panggil
- 30288
Creating and Managing a CRM Platform for your Organisation
More than ever, organisations are facing a data avalanche from various sources, be they in electronic or hard copy format. How an organisation manages this ever-increasingly important resource – data – can benefit or hinder its ability to achieve its objectives. Creating and Managing a CRM Platform for Your Organisation not only covers how the p…
- Edisi
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- ISBN/ISSN
- 0429812361
- Deskripsi Fisik
- 158
- Judul Seri
- -
- No. Panggil
- 30287
CRM Fundamentals
CRM Fundamentals is a critical and comprehensive resource for executives and project leaders tasked with managing customer relationship management (CRM) initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap successfully—including identifying goals, l…
- Edisi
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- ISBN/ISSN
- 1430235918
- Deskripsi Fisik
- 244
- Judul Seri
- -
- No. Panggil
- 30286
Customer Relationship Management
The subject of the book is "Customer Relationship Management (CRM)." The target audience is multi-layered: * Businesses of all types and sizes from SME's upwards. Board Directors, Senior Managers and middle managers in CRM related functions: IT, Marketing, Sales, Customer Service etc. * MBA and masters' students and upper level graduates studying bu…
- Edisi
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- ISBN/ISSN
- 9781953349644
- Deskripsi Fisik
- 150
- Judul Seri
- -
- No. Panggil
- 30285
Accelerating Customer Relationships
Preface Corporations that achieve high customer retention and high customer profitability aim for: The right product (or service), to the right customer, at the right price, at the right time, through the right channel, to satisfy the customer's need or desire. Information Technology—in the form of sophisticated databases fed by electronic commerc…
- Edisi
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- ISBN/ISSN
- 9780130889843
- Deskripsi Fisik
- 524
- Judul Seri
- -
- No. Panggil
- 30284
Essentials of CRM
ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding …
- Edisi
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- ISBN/ISSN
- 0471268100
- Deskripsi Fisik
- 237
- Judul Seri
- -
- No. Panggil
- 30283
Strategic use of CRM
Inhaltsangabe:Abstract: CRM is a buzzword nowadays. This catchphrase has become the revenue driver for the consultants and a nightmare for the people responsible for its implementation. Although this topic receives broad media attention, the presented strategic CRM issues are very fuzzy. Attracted by the enormous revenue potential, there is a vast o…
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- ISBN/ISSN
- 3832445420
- Deskripsi Fisik
- 77
- Judul Seri
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- No. Panggil
- 30282
Special Edition Using Microsoft CRM
A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid deployment, ease of use, and integration with Microsoft Office and Microsoft Great Plains' back-o…
- Edisi
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- ISBN/ISSN
- 9780789728821
- Deskripsi Fisik
- 552
- Judul Seri
- -
- No. Panggil
- 30281
Microsoft CRM 3 For Dummies
Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate an…
- Edisi
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- ISBN/ISSN
- 9780470052709
- Deskripsi Fisik
- 384
- Judul Seri
- -
- No. Panggil
- 30280
The CRM Handbook
CRM is an integrated information system that is used to plan, schedule and control the pre-sales and post-sales activities in an organization. This text is a manager's guide to making the most of CRM techniques for enhancing customer service, sales force effectiveness and marketing strategy.
- Edisi
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- ISBN/ISSN
- 9780201730623
- Deskripsi Fisik
- 338
- Judul Seri
- -
- No. Panggil
- 30279
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